FAQ

(925) 261-9313

Frequently Asked Questions

Are you a licensed and insured company?

Yes. Our technicians are fully licensed, bonded, and insured for your protection and peace of mind.

What areas do you service?

We proudly serve homeowners and businesses throughout Contra Costa, Alameda, and surrounding local communities.

Do you offer upfront pricing?

Absolutely. We provide clear, upfront estimates before any work begins—no hidden fees, no surprises.

Do you repair and install water heaters?

Yes. We specialize in both tank and tankless water heater installation, repair, and replacement.

Can you handle both plumbing and HVAC issues?

Yes. We offer full-service plumbing plus heating and air-conditioning repairs, maintenance, and installations.

What types of HVAC systems do you work on?

We service furnaces, AC units, heat pumps, mini-splits, and complete residential HVAC systems.

Do you provide drain and sewer cleaning?

Yes. We offer professional drain clearing, hydro-jetting, root removal, and camera inspections for accurate diagnosis.

Do you offer 24/7 emergency service?

Yes. We are available around the clock for urgent plumbing and HVAC issues, day, night, weekends, and holidays.

What qualifies as a plumbing or HVAC emergency?

Burst pipes, major leaks, sewer backups, no heat in winter, AC failure in extreme heat, gas smells, and flooding all require immediate attention.

How fast can you arrive during an emergency?

We dispatch technicians as quickly as possible, typically within the same hour depending on your location.

Is there an extra charge for after-hours emergencies?

Emergency service may include an additional fee, but we always discuss pricing upfront so you know exactly what to expect.

(925) 261-9313